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Customer Service

 

Shipping & delivery
Ebooks are sold as download only. As soon as your order has gone through, there will be a download waiting for you. You should receive an email with instructions. Or you can log into your account and browse the my downloadable products tab to find your donloads there. Ebooks vary quite a bit in size, so if you have a slow connection, or limited download please check the download size for the book you are after.
Privacy & security
Your Privacy is very important to us. We have a separate privacy policy you can read here. Your security is very important to us. We do not hold or store any credit card information on our servers, this is all handled by our payment provider.
Download problems
If you are having any problems downloading your product, please view our FAQ pages, or contact us direct.
Ordering
All products are delivered by download, so are in stock. You can add the items you want to your shopping cart and then proceed through the checkout.
Payment, pricing & promotions

As these products are available immediately after your order has been processed, we only allow payment by credit card, or through paypal. When the transaction has gone through your download links will be emailed and also available from your account.

Pricing for ebooks is set by the publishers we represent, and is a little cheaper than a physical product. You also save by having no postage costs.

From time to time we will have special offers and promotions to receive notice of these follow use on social media, or subscribe to our newsletter.

Viewing orders
Past orders are available to view in the my dashboard. Simply log in to my account and you will be able to see your past orders, along with wishlists and your downloads among other things.
Updating account information
You can update your account information simply by logging in to my account.
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Location

Address:
1/1257 North East Road,
Ridgehaven SA 5097

Mail to: inquiries@gen-ebooks.com

Phone: +61 8 82632055

 

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