Genealogy ebooks

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How do I download my product?

You should receive an email with the download information in it, including a download link, but for some email clients this does not work, so the best way to get access to your download is as follows (do this on whichever device you want to read it on):

  • log into your account
  • When logged in you will have a menu on the left relating to 'my account' at the bottom of the menu is 'My downloadable products.' Click this, you should see the products you have ordered and how many downloads are left.
  • Move over the 'pdf file - ...mb' with your mouse, it should turn green, then click this to download.

My download says its expired?

Each download allow 2 attempts in case one fails. And the link valid for 28 days. So please download this as soon as possible. If your download fails or is lost, please contact us and we will re-activated it. The best way is to email, usual response is within 24 hours on working days.

What do I need to view my download?

Most products are pdf files, these are viewable on any device that can read acrobat pdf files, all you need is a pdf reader. 

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